Being a good server (the politically correct term for a waitress), takes a little skill. Being a GREAT server takes a LOT of skill.
A friend and I used to say we wanted to open a waitress school to teach people how we thought the job should be done.
With that in mind, here are few lessons I would teach:
- Don't call me Hun. I probably don't know you and if I do, I don't know you well enough for you to use a term of endearment like that.
- Bring the menus with you. Don't come to my table and ask if I need a menu. I may not, but your employer would probably appreciate it if you promoted all the items you have to offer.
- Know the menu. If I ask questions, "I don't know" is not the answer I want to here. I don't know either. Go ask someone if that what it takes.
- Never assume that the cook won't prepare my meal different than normal. I was once in a nice restaurant and ordered the perch "pan-fried." The waitress told me it was served deep-fried. I asked if she could check with the cook. She refused. I ordered a dish of cole slaw.
- Another assumption that shouldn't be made is that two people dining together are a couple. I was out with a friend for dinner when she ordered a bowl of soup. The waitress turned to me, assuming I was her husband or boyfriend, and said, "She can order more than that, can't she?" My reply: "Does she look like she needs more than that?" I'm pretty sure the waitress slipped her the number for a safe house to escape her abusive relationship with me.
- Don't make me ask twice for something I want or need. I don't care if it's ketchup, more coffee, the side order you forgot... the tip I leave on the table depends on it.
- Don't make me wait for my bill. When I'm finished, I'm finished. If you ask if I want anything else and I say no, that's the clue to bring the bill. If I want to sit there any longer I will.
Read more at BareNakedBill.blogspot.com
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