Wednesday, October 3, 2012

Full Speed Ahead

I work for an internet service provider and we're working on switching email servers from internal to an external hosted service.  It would be great if it was just a matter of flipping a switch, but that's not in the cards.

The integrators suggested a six- to eight-week transition.  Because of the way our network is designed and the interaction of our own servers with the hosted machine, we're making this cut in about 10 days.

This morning, just after midnight, we changed the routing information to begin sending email to the hosted servers. By 1 am, mail was flowing as expected.

So this morning we face the challenge of the customers who didn't or couldn't follow our instructions to make the required changes to the settings used to access and receive their email.

When I checked last night, around that 1 am mark, roughly 50% of the customers had taken some action toward helping themselves.  That's a good thing.

Hopefully, the other 50% can remain calm and civil, understanding that their mail isn't lost, they just need to find the new post office, so to speak.

So, as I head off to work this morning, with about four hours of sleep, I anticipate a very busy and potentially a 14 to 15 hour day.

When the company owners asked if there was anything they need to do, I simply said, "Pray this goes smoothly."

As we move full speed ahead, I think those prayers have been answered.

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